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News and updates from Orthoclinic

COVID-19 Update – Practice Reopening

30th Apr, 2020


Orthoclinic will reopen its orthodontic clinic in Manuka from Tuesday 5 May 2020.

The Australian Health Protection Principal Comittee (AHPPC) comprised of all state and territory Chief Health Officers and chaired by the Australian Chief Medical Officer has recommended an easing of dental practice restrictions from Level 3 to Level 2.

Level 2 dental restrictions allow for simple dental procedures that are unlikely generate aerosol.  Aerosol is the mixture of fine dust or water droplets (mist) in the air that can transmit the COVID-19 virus creating potential cross infection risk between patients and dental staff.

The ADA’s Managing COVID-19 Guidance document does include orthodontic treatment in Level 2 restrictions.  However, our practice will still be limited due to these restrictions.

Please keep your next scheduled appointment.
Most appointment types will be remain as scheduled from 4 May 2020. We will not be able to move your appointment forward due to scheduling issues this shutdown has caused.  We may need to cancel & reappoint certain procedures on a case by case basis to adhere to Level 2 guidelines.  You will receive an appointment reminder prior to your appointment by SMS and email.  Please contact us on 02 6295 2005 to change/confirm this appointment.

Monthly direct debit payments will resume.
Orthoclinic paused all direct debit scheduled payments for the month of April 2020 which will recommence from in May 2020.  The April 2020 installment will be drawn on the month after your scheduled final payment.

Is it safe for me to attend my appointment ?
Yes.  Orthoclinic has all the appropriate personal protective equipment (PPE) and standard infection control protocols to safely treat you within the scope of the Level 2 restrictions.  Additionally, new protocols are being followed to adhere to COVID-19 social distancing rules and surface disinfection procedures.

Instructions for attending your appointment.
1. Please arrive on time – Patients arriving too early will be requested to wait on the street and those arriving too late may not be seen.
2. Patient Plus One Family Member – no more than one additional family member may attend the clinic with patient.  Ideally, only patient will attend the clinic for their appointment.
3. DO NOT ATTEND & call for advice if 
a) you have returned from overseas/interstate in the past 14 days
b) feel unwell, including but not limited to symptoms of COVID-19 such as fever, cough, sore throat or shortness of breath
c) had contact with a confirmed or suspected case of COVID-19 in the past 14 days
d) you are over 70 years old, or have a chronic disease in particular, cadiovascular or respiratory disease or are immunocompromised eg: under cancer treatment or insulin dependent diabetic
4. Use hand santiser provided during check in with reception

Please do not hesitate to contact reception on 02 6295 2005 for questions you may have.  We look forward to seeing you all again soon !



Posted by in COVID-19, News